30-day Money Back Guarantee

AV Access Team works hard to provide only quality products and to meet the growing needs of our clients. As a result, we want you to be happy with all our packages.
 
Therefore, we offer a 30-Day Money Back Guarantee for each of our products. If for any reason you are not satisfied with the product you purchased from us or it just does not meet your expectations, you should notify us within 30 days from the date of the purchase and we will process your the refund.
 
Though before asking for a refund, we would encourage you to make the following:
  • Query our FAQ database and our online manual. You might be able to find an answer that helps you better use the product to your satisfaction.
  • Contact our support team to see if there is anything further we can do or try. Our support team does its best to solve any issue or to provide a fast fix to a problem.
If the above solutions do not work for you and you already made up your mind to request money back, simply submit the RMA within 30 days of your purchase and we will make you a refund. Shipping fee is borne on you.
 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected]

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.