Return Policy

30-day Money Back Guarantee

Within 30 days of the product purchase date you may return products purchased at AV Access online store,we will refund to you for the product you purchased. However, please be kindly noted that the delivery fee will be borne by you (approximately $10). Products must be returned in their original condition and packaging with all included parts. Customers are responsible for the cost of the return shipment.

Shipping and handling cost are non-refundable on product returns, unless you received a damaged product or wrong product from AV Access, in which cases we will refund for the return shipping cost, but the total refund amount, on the platform, cannot be over the full purchase payment. .

To return a product on your own volition, you should fulfill the following conditions.

  • Return the product in externally good order, not damaged or worn-out
  • Return the product in the original package it was shipped
  • Return the product in the same full kit it was received including original cables, accessories and other components
  • Fill out a RMA form
  • Bear the cost of the return shipment

If the product doesn’t meet customer’s requirements due to made incorrect choice, the customer has the right to replace this product for a similar one with appropriate specifications. In case of product replacement, the customer pays for delivery cost associated with return of a previous model and obtaining a new one.

If price of a new model is higher than the previous order price, the customer should pay the difference. If price of a new model is lower than a previous order price, the seller returns the difference to customer’s account.

The product, which is not a subject to return under 30-Day Money Back Policy:

  • Returned in not an original, damaged or worn-out package
  • Returned not in an original full kit
  • Returned after being disassembled, modified or altered
  • Returned after being used with not original components or parts
  • Damaged due to improper cabling or installation
  • Damaged due to misuse, negligence, abnormal physical, electromagnetic or electrical stress
  • Damaged due to lightning strikes or natural disaster